The Underlying Problem of Giving Them the Pickle

Some time ago, I was working for a health care organization that seemed to be having some difficulty in customer service. As a result, the higher-ups thought it would be really beneficial if the education department (of which I was a part) took up the task of teaching customer service to the front line employees, specifically the people who engage patients when they come to the hospital system. So, after a few meetings that consisted of management explaining how customer service needs to improve (in which I was reminded of the infamous pro dominant adage of “We will beat…

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Author of Innocent Until Proven Guilty and 15 other novels. Writer, college professor and computer game designer.

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Duane Gundrum

Duane Gundrum

Author of Innocent Until Proven Guilty and 15 other novels. Writer, college professor and computer game designer.

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